FAQ

FAQ

 How can I contact MuchBuy?

 

You can simply email us at muchglobal.shopify.com where our customer service team will be happy to help you with whatever you need!

 

 

 

What payment methods do you accept?

 

We accept all major credit cards (VISA, Mastercard) and PayPal payments.

 

Where are you located?

 

 Our address, should you ever need to reach us is:

MuchBuy INC

500 Kennedy Dr, Sayreville, NJ 08872, USA

phone:908 627 3909

 

 

SHIPPING AND CUSTOMS

When will my order be processed?

 

All orders are handled and shipped out from our International Order Fulfillment Center in China. Please allow extra time for your order to be processed during holidays and sale seasons.  We processes orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

 

 

How long will it take to receive my order?

 

These are usually shipped within 2weeks to any location.For the U.S, it typically takes 2-5 days. For all other countries it may range from 2-4 weeks.

We understand that buying online can result in some concerns. At each step of the process, you will get notifications from us letting you know on the status of your order - when it has left our supplier's warehouse, when it has reached the destination country etc. You can also track the status of your order through our tracking application by entering your order # and email here:

https://www.muchbuy.com/pages/order-track

If you have any questions or are facing delays, please don't hesitate to reach to us at shopify@muchbuy.com where our customer service team will be happy to help you with whatever you need!

 

Will I be charged with customs and taxes?

 

The prices displayed on our site are tax-free in US Dollars, which means you do not pay for duties and taxes once you receive your order.

 

EXCHANGES/RETURNS

We offer a 60 day no-hassle return/exchange policy. Please refer to further details here